FAQs

How does PRIMR secure content?

PRIMR is built on Amazon Web Services cloud computing platform.  You can read more about how AWS handles HIPAA compliance here.  PRIMR has a Business Associates Agreement (BAA) with AWS. Patient email is Protected Health Information (PHI) and is handled in accordance with HIPAA compliance standards with encryption in transit and at rest in Mongo DB.  You can read more about security on Mongo DB here. PRIMR has a BAA with Mongo DB.

Other FAQs

How will I know if patients are engaged with PRIMR content?

For clinical trial recruitment, PRIMR tracks patient engagement data including impressions, views, % viewed and geolocation. We report data out to PIs and sponsors monthly. Our analytics show patients watch PRIMR videos 1.9 times on average, suggesting very high level of engagement.
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Is your content IRB approved?

Yes - all of our content for clinical trials is IRB approved. We guarantee IRB approval and historically have a 100% success rate. Speed of approval wholly depends on IRB. Non-clinical trial (general education) content does not need IRB approval.
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Is PRIMR trying to replace the doctor patient relationship with a video?

PRIMR supplements the in person encounter with an additional layer of digital patient education that can be consumed asynchronously offline, on demand and shared with friends and family at scale.
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